Refund Policy
Last updated: September 2026. This covers refunds on a paid Subscription to a Nexbiz web app product — the plan where we host it for you and bill you directly.
This policy applies to the Subscription plan — an ongoing subscription to one of our web app products, where we host it for you. It does not cover a Self-hosted licence or a Custom project — refunds for those, if any, are whatever is agreed in your specific written proposal, not this page. See our pricing options for the difference.
Annual subscription — one month, full refund
If you pay for a Nexbiz product's Subscription plan annually and decide it isn't right for you, tell us within 30 days of your payment and we'll refund it in full — no questions, no partial deductions. Email enquiry@nexbiz.in with your invoice or payment reference and we'll process it, typically within 7 business days, back to your original payment method.
Once the 30-day window has passed, normal terms apply: your subscription continues for the annual period you paid for, and the standard cancellation and billing terms in our Terms of Service govern from there — you can cancel any time to stop the next renewal, but the amount already paid for the current period is not refunded.
Monthly subscription — no refunds
Monthly subscriptions are billed and consumed a month at a time and are not refundable, including the current month if you cancel partway through. You can cancel any time to stop future billing; access continues until the end of the period you've already paid for.
Why the difference
An annual plan is a bigger commitment upfront, so we give it a proper trial window. A monthly plan already lets you leave with at most one month at risk, so it doesn't carry a separate refund guarantee on top of that.
How to request a refund
- Email enquiry@nexbiz.in from the address on the account, or call +91 9797 99 3431.
- Include the product name and your invoice or payment reference.
- We confirm and process eligible refunds to the original payment method, typically within 7 business days.
Contact
Questions about this policy: enquiry@nexbiz.in or +91 9797 99 3431.
This page is a plain-English starting template, not legal advice — align it with your actual payment gateway's rules and have it reviewed by a lawyer before relying on it.